A Valentine from the University of Denver
It isn’t often that clients send us Valentine wishes, but the planned giving staff at the University of Denver did just that.
Jon Kraus, Director of Development, Gift Planning at the University of Denver, was one of the signees. Jon is an enthusiastic PG Calc customer and Planned Giving Manager (PGM) user. Jon has been at DU for almost three years and has worked in the field of development for over 15 years.
While the DU planned giving program is successful by any measure, having raised on the order of $150M in planned gifts during their most recent campaign, Jon is always on the lookout for new donors. The planned giving office at DU is staffed by three full-time gift planners, as well as an administrator, and that’s where most of the work gets done. However, the DU planned giving staff also works closely with other development officers at the University, and as a result, close to 30% of donations at the University are planned gifts.
Jon had this to say about PGM:
"The nice thing is PGM can work for a variety of donors. Most donors aren’t very familiar with all these giving vehicles, so you start with the ‘How It Works’ diagram, but for those who just want to see the numbers, we can give them that. If they don’t know how it works, they need to see the arrows and diagrams, and we can give them that too. We can give them real basic or real detailed information, based on what they need to know.”
Jon went on to say:
“Planned Giving Manager makes us seem like professionals. When we’re interfacing with development colleagues, and certainly when we’re meeting with donors, it’s nice to have the templates and University of Denver branding consistent throughout. When you’re able to show them the numbers with a lot of certainty, tax rates and payouts, it makes the donor more comfortable that we have been doing this for a while and that we know what we are doing.”
Steve Shineman, Sr. Director of Gift Planning at the University, is also a loyal PG Calc customer. He has been at DU for two years, and prior to that, used PGM as his go-to resource for seven years at Texas Christian University. Steve said the following about PGM and PG Calc’s industry leading Client Services team:
“PGM output is exactly what the donor needs to see the first time they have discussed that they are interested. The ‘How It Works’ diagram is basic and easy, which is just what the donor needs – so that its not confusing. Not intimidating. Never had a donor say I don’t understand this when I show them the PGM output.
“We have found that PG Calc Client Services are phenomenal. Never once have I called where someone hasn’t picked up. So I just love knowing that I can call at just about any hour and get exactly the response I’m looking for.”
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